Complete & invisible Android monitoring
Specialized WhatsApp monitoring
Best LINE Monitoring tool
Best parental control tool
KidsGuard Pro - iPhone Monitoring
Online iOS tracking product
KidsGuard Pro - iCloud Monitoring
Online iOS tracking product
Complete & invisible Android monitoring
Specialized WhatsApp monitoring
Best LINE Monitoring tool
Best parental control tool
KidsGuard Pro - iPhone Monitoring
Online iOS tracking product
KidsGuard Pro - iCloud Monitoring
Online iOS tracking product
MoniVisor - Windows Monitoring
Undetectable Windows computer monitoring
Essential antispy & privacy protection
If you get any purchasing problem, you can find the answer here.
Q1-Q6: Payment Related FAQs
Q7: Free-trial Related FAQ
Q8-Q9: Refund and Renewal Related FAQs
1. Do I need to register an account before using?
Yes. You need to purchase a license to activate the full features of the product.
2. What payment methods are available on your website?
We accept most payment methods, including PayPal, Visa, MasterCard, American Express, Discover, etc.
3. Is my credit card information safe on your website?
Rest assured, all your data privacy including the payment details are certainly safe on our website. We will never have access to your privacy.
4. How many devices does one license cover?
One license allows you to monitor one device at a time within the validity period.
5. Can I monitor different devices using only one account?
You can monitor as many devices as you want to at the same time, but each device would be a separate plan. That means if you want to monitor 2 devices at a time you need to purchase two plans.
6. Can I change my monitored devices without any cost?
Yes, you can change the target devices as many times as you like within the validity period, but you need to unbind the previous device before adding a new one, and the new target device should be the same system as your plan shows.
7. Is there a free trial for KidsGuard or KidsGuard Pro?
No, there is no free trial, but the free demo is provided for you to experience the product without any cost.
8. Can I get a refund if I'm not satisfied with your product?
Yes. You absolutely have the right to request for a refund if you have technical problems of our product within 30 days. For more details and restrictions on refund policy, please visit our Refund Policy page.
9. Will my plan be auto-renewed?
To prevent from causing continual product usage problems because of unsubscribing, ClevGuard provides an auto-subscription for you. But you can cancel at any time in “My Products and Orders Management” Page.
Q1-Q10: Installation Related FAQs
Q11-Q17: Feature Related FAQ
Q18-Q28: Update and Uninstall Related FAQs
1. I don't receive any email after purchasing your software, what can I do?
You will receive a Share-it email within a few minutes after purchasing successfully; In addition, ClevGuard will also send you an email about how to use the product. If you do not receive an email, please check the email address you entered when you purchased, or contact our customer service for help.
2. What should I do if my sign up email is inconsistent with my purchase email?
If the purchase email is a valid account, then we will create a random password for you. You can find the password in the email ClevGuard sent to you. You can change the password at any time on your Profile page. If you do not know how to handle it or still want to use it under your sign up account, please contact customer service to transfer your purchase.
3. What should I do if my account is about to expire and I want to renew my subscription?
If the auto-renew function of your account is enabled, we will automatically renew the corresponding plan when it expires. If not, you need to renew your subscription manually. Just go to "My Product" page and click on "Renew", then select a plan to continue.
4. I have purchased/renewed my order but it still shows expired, why?
Please make sure the email address for purchasing the product is the same as the one you're using to sign up, then refresh the website page and login again. If not, please contact our customer service to confirm your purchase.
5. Can I upgrade or downgrade my plan?
Yes, you can. Just select the pricing plan you want to upgrade or downgrade after finishing purchasing. If you are not sure how to do that, just contact our customer service for help.
Noted: please make sure the auto-renew function of your account is turned off, or that may cause twice deduction.
6. What if I have a repeat purchase for the same product accidentally?
Please contact our customer service to deal with it.
7. What if I bought a wrong product?
If you purchase a product wrongly, please contact our customer service first to help you solve the problem.
8. What should I do If I want to monitor another device at the same time?
If you want to monitor another device, you have to purchase a new license to add this new device first.
9. Can I get a refund?
Yes, but you must follow the refund policy. If there is a problem with the product, please contact the customer service first.
10. How do I cancel my subscription plan?
Please go to My Products and Orders Management Page first, and then click on “Settings” to cancel subscription.
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Disclaimer
CLEVGUARD'S SOFTWARE INTENDED FOR LEGAL USE ONLY. Installing the Licensed Software onto the device you do not possess monitoring rights may go against the Laws of your country or region. Violation of the law’s requirements would be liable to severe monetary and criminal penalties. Please consult your own legal advisor for professional opinions on the legality of using this Licensed Software in the way you intend to use. You take full responsibility for downloading, installing, and using it. ClevGuard shall not be responsible if you choose to monitor a device without being permitted to; nor can ClevGuard provide legal advice on the use of the monitoring software. All rights not expressly granted herein are reserved to and retained by ClevGuard.
Copyright © 2022 ClevGuard. All rights reserved.
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Note: Pro for iOS is a PC-based software that need to be installed on a computer. If you don't want to install the app, try our remote iPhone monitoring solution.
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Mac monitoring tool is coming soon! Leave your email here and receive the 50% early bird discount after the products are launched!
Thanks for your participation. We will email you the first time when Mac monitoring software is launched. By the way, don't miss the other powerful products ClevGuard offers.
Leave your email here and receive the 50% early bird discount after the products are launched!