Q1-Q2: Password Related FAQs
Q3-Q6: Account Related FAQs
Q7-Q8: Email Related FAQs
1. I forgot the login password, what can I do?
If you don't remember the password of your account, click ‘Forgot Password' in the login page and you'll receive a verification code to reset your password on your registered email address. (If you don't receive the reset email in several minutes, please check the spam mailbox and other mailbox as well.) Enter the code and you can change your password.
2. How can I change or reset my password?
Click ‘Forgot Password' in the login page and you'll receive a verification code to reset your password on your registered email address. (If you don't receive the reset email in several minutes, please check the spam mailbox and other mailbox as well.) Enter the code and you can change and reset your password.
3. Can I log in after my benefit expires?
Yes, you can. But your expired product benefits will not be available until you purchase or renew them again.
4. Can I use multiple products on the same account?
ClevGuard does not limit the types of products and the number of benefits each user can purchase. You only need to purchase the corresponding license to use the product you need.
5. I want to delete my ClevGuard account, what should I do?
Please log in to the member center > My Account > Account Security> Account Cancellation. Make sure your benefits have been unsubscribed before deleting the account.
7. How to change the notification email?
Please log in to the member center > My Account > Notification Email > Change and follow the onscreen instructions. ClevGuard's activity push and notifications within the products you purchased will be sent to your notification email.
8. Can I change my login email?
No, you can only change notification mail.
