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ClevGuard Support Center

Any questions when using product can be found here.

Support Center>> Uninstall

1. How do I check whether the current version of KidsGuard Pro for Android is the latest one?

Just get hold the target Android phone, and go to Settings > Applications > System Update Service to check the current version number.


2. How to update KidsGuard Pro for Android to the latest version?

To update KidsGuard Pro for Android to the latest version, you need to uninstall the current one on the target device first. Just go to Settings > Applications> System Update Service to uninstall the app. Then visit www.clevguard.net on the target Android phone to download the latest version of the app.


3. After updating KidsGuard Pro for Android to the latest version, is the previous target device data still there?

Yes, don’t worry, the previous device data is still there.


4. How to Uninstall KidsGuard Pro app?

· In terms of KidsGuard Pro for Android, you need to get hold the target Android phone and go to Settings > Applications> System Update Service to uninstall the app.

· In terms of KidsGuard Pro for iOS, you need to login to the control panel and go to Settings > click ‘Delete Account'.


5. Can I uninstall KidsGuard Pro for Android remotely?

Unfortunately, it is currently not supported to remotely uninstall the KidsGuard Pro for Android. You must have access to the target device to uninstall it.


6. Will the previous device data remain on the dashboard if I uninstall KidsGuard Pro for Android on the target device?

We will keep the previous device data for a period of time, but if there is no any further actions like rebinding the target device or purchasing a new license on your current account after 1-3 days, then all the previous recorded data related to the target device will be deleted permanently.


7. Will the device data still be uploaded to the KidsGuard Pro control panel after uninstallation?

No data will be uploaded to the KidsGuard Pro control panel after you uninstall the KidsGuard Pro.