KidsGuard Privacy Policy

KidsGuard is a parental control app that allows parents to remotely manage screentime and activities of their kids' smart devices. The app is developed and published by ClevGuard, This Privacy Policy covers and is drafted in accordance with the guidelines instructed in the EU privacy regulations and international privacy regulations including the GDPR，CalOPPA and CCPA.

KidsGuard (“KidsGuard, “we,” “us,” or “our”) Privacy Policy explains how personal information is used, shared, collected and secured in connection with your use of our website, located at www.clevguard.com and services.

1. We Respect Your Privacy

We respect your right to privacy and is committed to safeguarding the privacy of our website users. We adhere to the Universal Privacy Principles that are being governed under various laws, rules all other privacy laws of all over the world. This Policy sets out how we collect and treat your personal information.

2. Personal Data

When using our products, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. In the case of individuals, personally identifiable information may include email addresses, last and first names, telephone numbers, etc. We may use your data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.

For KidsGuard Jr, we may include, but are not limited to, using your cell phone data, application information, geolocation information, and contact list information. These features are used to complement the parent-side features. If KidsGuard users want to view mobile applications such as children's geolocation information, contact list information and app information, they will need access to data from KidsGuard Jr's target device. In addition, KidsGuard Jr's address book information will be uploaded to our own server (server URL: https://kg.clevguard.com) before KidsGuard can get KidsGuard Jr's contact information to better use the phone filtering function. KidsGuard Jr's address book information will only be used for the function between parents and children, and will not be uploaded to third party platforms. You may opt out of receiving any or all of these communications from us by following the unsubscribe link and contacting us at support@clevguard.com.

3. Usage Data

We may also collect information whenever you use products or through any device.

This Data may include information such as your computer’s Internet Protocol address (e.g. IP address). When you access website with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, unique device identifiers and other diagnostic data.

We use the Bugly SDK with the aim of performing error analysis when exceptions occur at runtime. The data collected includes information such as device model, device model, brand, OS version, api level, vendor system version, cpu architecture type, whether the device is rooted, disk space occupied size, sdcard space occupied size, memory space occupied size and network type. Bugly collects the above information from you for the sole purpose of troubleshooting and dealing with crash issues to improve product stability.

In addition, in order to provide you with better services, we use third-party SDK services, and we need to collect your device identification, operation logs and other information for analysis and optimization of application performance.We will not actively share your personal information with any third-party without your authorization.You can learn the specific information of the third-party SDK service providers connected to this software through umeng SDK.

4. How We Collect Your Personal Information

Our products collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Policy.

5. Use of Data

Our products use the collected data for various purposes:

a. To provide and maintain our products /services;

b. To notify you about changes to our products /service;

c. To provide customer support;

d. To gather analysis or valuable information so that we can improve our products /service;

e. To monitor the usage of our products / service;

f. To detect, prevent and address technical issues;

g. To provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;

h. In any other way we may describe when you provide the information;

i. For any other purpose with your consent.

6. Disclosure of Your Personal Information

Our products may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

Our products may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, and subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

Our products may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of KidsGuard, its application and customers or third parties.

Information that products collect may from time to time be stored, processed in or transferred between parties located in various countries. If there is a change of control in product business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

7. Security of Your Personal Information

KidsGuard is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Policy.

8. Privacy Act Australia and General Data Protection Regulation (GDPR)

This is to make it clear that you always have the right and you are hereby being consented by the products that you can always change the choose to opt that your information may not be acquired, if acquired may kindly be deleted, may not be shared. We have appointed an EU representative in accordance with the Regulation No. 2016/679 on the protection of natural persons with regard to the processing of personal data (the “GDPR”). You can contact us at our email support@clevguard.com.

In express terms and in certain circumstances, you always have the following data protection rights:

i. The right to access, update or to delete the information we have on you;

ii. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;

iii. The right to object. You have the right to object to our processing of your Personal Data;

iv. The right of restriction. You have the right to request that we restrict the processing of your personal information;

v. The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;

vi. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

9. California Privacy Protection Act (CalOPPA)

Under the CalOPPA a state law, implies a duty on all the commercial websites, Website and online services to have a clear policy that details the usage of the private information of the residents/users post a privacy policy. Accordingly, as per the CalOPPA the Website agree to the following:

a. Users can visit our site anonymously;

b. Our Privacy Policy link includes the word “Privacy”, and can easily be found on the home page of our website;

c. Users will be notified of any privacy policy changes on our Privacy Policy Page;

d. Users are able to change their personal information by emailing us at support@clevguard.com.

10. California Consumer Privacy Act (CCPA)

Residents of California have their rights protected under the CCPA resident, they are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

1. What personal information we have about you. If you make this request, we will return to you:

i. The categories of personal information we have collected about you.

ii. The categories of sources from which we collect your personal information.

iii. The business or commercial purpose for collecting or selling your personal information.

iv. The categories of third parties with whom we share personal information.

v. The specific pieces of personal information we have collected about you.

vi. A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.

vii.A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.

Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.

To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.

To stop selling your personal information. We don’t sell or rent your personal information to any third parties for any purpose. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under California law. You are the only owner of your Personal Data and can request disclosure or deletion at any time.

If you submit a request to stop selling your personal information, we will stop making such transfers.Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.

To exercise your California data protection rights described above, please send your request by email: support@clevguard.com.

11. Complaints About Privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to support@clevguard.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. We shall do our best to solve any issue with due care and diligence.

12. Op out Right

You can stop all collection of information by the website and our products easily by uninstalling the product. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, support@clevguard.com.

13. Changes to Policy

Please be aware that we may change this Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Policy.

14. Automatic Collection

Our products may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile,and information about the way you use the products.

15. Children’s Privacy

Our Services are not intended for use by children under the age of 13 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

16. Contact us

If you have any questions, complaints, concerns or comments on our Privacy Policy, we welcome you to contact us by sending an email to support@clevguard.com. Your indication at the subject header would assist us in attending to your email speedily by passing it on to the relevant staff in our organization. For example, you could insert the subject header as "Accessing Personal Data".