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ClevGuard Support Center

Any questions when using product can be found here.

Support Center>> Presale FAQs

1. What payment methods are available on your website?

We accept most payment methods, including PayPal, Visa, MasterCard, American Express, Discover, etc.

2. Do I need to register an account before using?

Yes. You need to purchase a license to activate the full features of the product. You can select a license plan on our purchase page.

3. Is there a free trial for KidsGuard Pro app?

No, there is no free trial for KidsGuard Pro app, but the free demo is provided for you to experience the app without any cost.

4. What are the main features of KidsGuard Pro app?

KidsGuard Pro for Android:

(1) Check contacts, text messages, photos, videos, browser history and installed apps on the target device.

(2) Track accurate GPS location of the target Android in real time.

(3) Monitor messages from popular social media apps, including shared photos, emojis and stickers.

(4) Take photos remotely and record all the phone calls made on the target Android device.

KidsGuard Pro for iOS:

(1) Monitor messaging apps including WhatsApp, LINE, Viber, WeChat, Kik and QQ.

(2) Keep track of all the messages and calls on the target Apple device, even the deteled ones.

(3) Check photos, videos, voice memos, Safari history and bookmarks, etc.

KidsGuard Pro iCloud Monitoring:

(1) Check photos, videos, contacts, calendar and more on someone's iPhone/iPad/iPod.

(2) Track GPS locations of the target iOS device in real time.

(3) Access all files stored in the iCloud Drive of the target iOS device.

5. How many devices does one license cover?

One license allows you to monitor one device at a time within the validity period.

6. Do I need to root or jailbreak the target device first?

No, there is no need to root or jailbreak the target device before using this phone monitoring app.

7. What is required to use KidsGuard Pro app?

· To use KidsGuard Pro for Android, one-time physical access to the target phone for 5 minutes is required.

· To use KidsGuard Pro for iOS, you need to install the app onto the computer. And you may need access to the target iOS device and connect it to the computer to backup the data.

· To use KidsGuard Pro iCloud monitoring solution, you need to know the iCloud ID and password of the target iPhone/iPad.

8. Does KidsGuard Pro app consume lots of battery power on the monitored device?

· For Android monitoring, KidsGuard Pro for Android adopts advanced technology, so it does not consume too much battery power.

· For iOS monitoring, KidsGuard Pro iOS app will run on the target computer, so there are no battery drain issues.

· For iCloud monitoring, there is no need to install any app on the target Apple device, so it will not have any effect on the battery consumption of the monitored iPhone/iPad.

9. Is there any limitation on uploading data on the control panel?

There is no limitation to the upload of the target device's data. In other words, all the monitored data will be uploaded to the control panel.

10. Can I get a refund if I'm not satisfied with your product?

Yes. You absolutely have the right to request for a refund if you have technical problems of our product within 30 days. For more details and restrictions on refund policy, please visit our Refund Policy page.